CARE4 SLA

With over 50 years of experience in the field of professional broadcast technology, Lawo stands for reliability and innovative technology with a worldwide reputation. Every one of our products combines solid engineering and innovation with outstanding quality. We are pleased to introduce a new program specifically designed to support our full range of workflow and infrastructure solutions, offering our customers a comprehensive range of solutions for the provision of enhanced service and support that extends far beyond our standard warranty coverage.

With Lawo’s CARE4 Enhanced Services Program, your business can now take advantage of continued updates and upgrades to your Lawo products and software to ensure that, as your business evolves, your hardware and software infrastructure investment will evolve with you. In addition, you receive the benefit of Lawo’s world class engineering expertise and training to stay current with rapidly changing demands of live content production and delivery.

All available SLA plans make your system Flex Subscription-ready, and—together with the services included in the subscription—provide a consistent service level and support concept for the entire system. The Extended Warranty can either be added to an SLA plan or booked independently.

 

1 – Only for the system covered by the SLA plan and depending on the announced product lifecycle status.
2 – Subject to courier’s response time and barring any unforeseen circumstances.
3 – Upon request.
4 – Free shipping to EU and NA destinations only. ROW customers bear incurred taxes and duties.
5 – Service days calculated based on product sales volume.
6 – Excluding travel and accommodation expenses.
7 – Only for the system covered by the SLA plan. System expansions require a ­separate SLA.
8 – Only when purchased together as part of a bundle.

(*): The extended hardware warranty is subject to the same general terms and conditions as our standard warranty. Wear parts including, but not limited to, batteries and movable, ­motorized and organic components (e.g. faders, displays, encoders), are excluded from the extended warranty.
Third-party products supplied as part of an overall system, or connected to the system by the customer, are also excluded from the extended warranty. Such items may include, but are not limited to, IT products such as PCs, network switches or servers.